At John 3:16, we value your satisfaction and want you to be completely happy with your purchase. If your product arrives damaged or if you are not satisfied with your order, please send us an email to initiate a return or exchange. We will refund your money or send you a replacement product, depending on your email. All returns must be in original condition and within 30 days of purchase. Shipping charges are nonrefundable and the customer is responsible for return shipping costs. Thank you for choosing John 3:16 for your clothing needs!